Privacy Policy

Effective Date: APRIL 08, 2025

1. Our Commitment to Your Privacy

At 1 Right Care, we are committed to protecting your privacy and ensuring the confidentiality of your personal and health information. We follow Alberta’s Health Information Act (HIA) and Personal Information Protection Act (PIPA) to safeguard your rights.

2. What Information We Collect

We may collect the following types of information:

  • Personal information: Name, phone number, email, address, and emergency contact

  • Health information: Medical conditions, care needs, medications, and care plans

  • Billing information: Payment methods, billing preferences, funding support

  • Technical data: IP address, browser type, time spent on our website

3. How We Use Your Information

We use your information to:

  • Provide and coordinate home care services

  • Communicate with you and your authorized representatives

  • Prepare care plans and health reports

  • Submit required documentation to Alberta Health Services or other funders

  • Improve our website and client experience

  • Meet legal and regulatory obligations

4. How We Store and Protect Your Information

All personal and health information is:

  • Stored securely in locked files and encrypted digital systems

  • Only accessible to authorized staff members

  • Regularly reviewed and updated for accuracy and relevance

We retain your information only as long as needed to meet care, legal, and recordkeeping requirements.

5. When We Share Your Information

We do not sell or trade your personal information. We may share it only:

  • With healthcare providers involved in your care

  • With Alberta Health Services (AHS), funders, or regulatory bodies when required

  • With your consent or when legally required

6. Your Rights

You have the right to:

  • Access your personal and health records

  • Correct any inaccurate information

  • Withdraw consent for optional uses

  • File a complaint with us or the Office of the Information and Privacy Commissioner of Alberta (OIPC)

7. Cookies and Website Use

We use cookies to improve your website experience and track traffic patterns. You may disable cookies in your browser settings.

8. Contact Us

For questions, access requests, or privacy concerns, contact:

Privacy Officer
1 Right Care
Calgary, Alberta
📧 Email: 1rightcare@gmail.com
📞 Phone: (587) 443-1888

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website with the revised effective date.